Guide to Renting


The Tenancy Agreement and Condition Report are legal documents and it is suggested you retain them in a safe place during your tenancy. You may need to produce them at some time in the future to establish any claim you might have.


Condition Report

The condition report is designed to reflect the condition of the property at the commencement of the tenancy. At the end of the tenancy, the condition you leave the property will be compared to the photos and the condition report returned to the office by yourself.



It is not your landlord’s responsibility to insure your possessions. The landlord’s insurance policy covers only the building, plus any fixtures and fittings. With the ever increasing incidence of burglary and theft and the risk of fire, we strongly recommend you take out contents insurance cover and accidental damage insurance.


Contact Details

If at any stage your phone numbers change, we ask that you contact the office so that we have the correct details for you. There are various reasons you may need to be contacted throughout your tenancy by your property manager, such as repairs, and this information is vital.



During your tenancy if you wish to get a pet or keep a pet at the premises during a period of time you must have permission from your landlord. A letter must be provided to our office with specific details so we can then forward it to the landlord. You are in breach of your agreement if you keep a pet at the premises without consent from your landlord.



In the event you lock yourself out, or lose your set of keys, if a management set is available, you can arrange to collect from our office during business hours & have copies cut (at your own expense). The management set of keys is required to be returned to our office within 24 hours.

If you require keys after hours, you will need to contact a locksmith at your own expense. If any locks are changed, you are required to supply Zelle with a new set of keys.

It is your responsibility to return all keys to the property to this office at the end of your tenancy.


Change of Tenant

The landlord has approved the tenancy in your name. If a new tenant wants to occupy the property, their application must be similarly approved. Any change in occupant could affect the bond refund process when you vacate. Please contact your property manager prior to making any arrangements. It is important you are made completely aware of the process to ensure you are protected.


Ending your tenancy

If you are choosing to end your tenancy you must give 21 days written notice if you are out of lease. If you’re lease is about to expire, and you are choosing to vacate, you must still provide 14 days of written notice.

If you want to vacate during the Lease Agreement, you will be breaking the contract you have entered into, and therefore will be responsible for rent until the property is again tenanted plus the landlord’s normal costs in re-letting. These are usually: all advertising, marketing and re-letting fees.